Áurea Museum by Eurostars Hotel Company

* Very nice, large and comfy room. * Large and comfy bathroom with a shower and a bathtub. * Excellent location at the shore of the estuary, close to two metro stations and a railway station, a short walk away from the historic center of the city. * Nice, helpful and accommodating staff.

This is the third year in a row that I visit this hotel.. It is clean, the staff is really friendly, breakfast is excellent but last two years was a bit more various. Which is not a big deal as it is really nice breakfast. Also last two years I did get two complementary bottles every day but they changed the policy now. But after telling that to the staff, they proceed giving me two complementary bottles every day and as a gift a bottle of champagne and a plate of fruits! So nice of them! Position is great for exploring the city. I'll be coming again for sure.

The lady at the front desk was lovely! The staff were all very friendly and professional but Catarina was extra. We stayed with a 6 month old baby who was very popular with the staff and she was looked after so nicely! Very welcoming which is a relief when travelling with babies. Spa was small but all I needed as a break for 45 mins and wish I could have stayed longer/used more as it was very nice.

The Aurea Museum was certainly a positive experience in many ways. However, I would like to offer some constructive feedback to the property managers to help make the services even more impeccable. Reception - Rating: 10: The personnel are extremely competent and polite. Simply impeccable. Room and Housekeeping - Rating: 9: The room is spacious and nice. However, the balcony had some damage, and the outdoor furniture was not on par with the indoor furnishings. Extremely clean—great job, housekeeping. Room Service - Rating: 8: The food was good, but delivery to the room was not timely. Nevertheless, the staff were extremely kind. It's possible that the crew was short-staffed, which may have caused these issues. Gym - Rating: 5: The gym is poorly equipped and often dirty, and the collateral services like water, towels, and other items were rarely set up. This is not up to the hotel's standard. Overall, I would rate the hotel an 8. However, it has great potential for improvement.